This is the first year we have introduced the Contractor of the Year category into our award programme and RLH Developments are very worthy winners of the title. The award has been presented on the recommendations of our regional support officers who regularly audit PCA members' work across the UK. RLH Developments provide a very high standard of systems and records.
On behalf of Mears Group, I want to express my appreciation for the excellent Safe System Of Work you provided and a job well done a such short notice. After reviewing RLH Health and Safety Documents, I wish other Contractors could improve on their documents that fall short in many ways in comparison to the one you provided. This is a model that all supply chains should follow.
Our most valued testimonials are from our happy clients and the tenants whose houses we are working in. A small selection of our feedback over the years is below - and we are happy to provide more details if you would like them - please contact us for more!
I have been overwhelmed by the professional and efficient work by the contractors on site. Although obviously this is a disruptive piece of work, they have done their best to minimise the impact that this has had on us and our home. The protective coverings that they have used and the timescales that they have kept to, as well as their ongoing communications regarding daily work and how best we can manage things like repainting, to maximise the benefits of the damp proofing, has been remarkable. Please could this positive comment be forwarded to any relevant parties and thank you both for your roles in this piece of work.
I would like to say a very big thank you to Jimmy, Arjan and all their team that have just finished damp proofing my flat. It was a huge job. The whole of my basement, which has 3 bedrooms and a very long hall. I just don't know how they did it. They are fast, clean and a lovely bunch of guys, a lot of the time I didn't even know they were here. Thanks.
Please pass on my thanks to Sam, who attended site on 4 jobs this morning. Very professional and detailed the issues clearly and why/what work is required. We agreed on the scope of work and what enabling works are required.
Pleased to say every job we looked at today will turn into new work for RLH.
Thank you very much for your consummate professionalism on this long-drawn-out case, we’re at the back end now. Your guys have worked fantastic. Thank you very much for sending me efficient workers.
Further to our meeting this morning I just wanted to reiterate that these damp surveys are well presented and useful. Please pass on my thanks to RLH Developments Ltd.
Mark and his team at RLH have been excellent, and deserve praise for what I think is best class customer service. Mark and his guys have been outstandingly diligent, competent and incredibly hard working and have already done an amazing job in a short time.
What a pleasure it was having RLH carrying out the work at my property. Your team are polite and nice young men. Clean and tidy and did an excellent job. Will use again.
I am emailing to let you know that your operatives who carried out the damp proof works at my property did a fantastic job. The operatives attended work on time, they were polite, they tidied up each day, they worked hard, they communicated well, they showed respect to my property and overall they conducted themselves in a professional manner. I feel that it is important that you know how they represented your organisation whilst working at my property. Sometimes, these workers are overlooked but I believe in giving dues were dues are expected. Please pass my gratitude on to the operatives.
I just want to say how pleased I am with the works which have been carried out. The whole process, with the whole team, has been excellent, from start to finish. I have informed the insurance company, and recommended they use you for any future works.
The team at RLH have been excellent, and deserve praise for what I think is best class customer service. They have kept me informed all the time even when things couldn't be done as quickly as we might have wanted. (A policy of "no surprises" is always better than no communication!) The guys have been outstandingly diligent, competent and incredibly hard working and have already done an amazing job in a short time.
I am writing to you as I cannot thank you enough for the work that your men have completed in my home. The foreman has been nothing but polite, honest and professional, the workers and the labourers who have been in my home doing the work, especially Fred who has been here every day, have been my saving grace through the whole process. They are all polite, tidy, quick, trustworthy and their work is outstanding and I cannot thank them enough.
What a pleasure it was having Wayne carrying out the work at my property. He was clean and tidy and did an excellent job and if I ever need work done in the future I hope that it will be Wayne again to carry out the work. I am most grateful and extremely pleased.
Please pass on our thanks to the team for the great work they did with the walls and plastering.
RLH carried out works in my daughter’s property and completed them this morning. I just wanted to say it was a pleasure. They arrived on time, got on with their work, sealed their work area, and cleaned up after themselves. They were very polite & quiet, and did an excellent job. I thanked the team manager this morning, but thought you should know, credit where credit’s due: excellent service.
I just wanted to give some feedback regarding one of your Operatives, Fred. He was very punctual, efficient and did a really good job. He had a good work ethic and appeared to want to do a good job instead of bish bash this will do. He tidied up after the work was completed and asked me to come and inspect to ensure I was happy with his work.
Your guys have worked fantastically. Thank you very much for sending me efficient workers. Thank you so much for everything so far and for communicating with me directly.
Further to our meeting this morning I just wanted to reiterate that these damp surveys are really well presented and useful. Please pass on my thanks to RLH Developments Ltd.